1:Order Processing
All orders placed on our website are processed during normal business hours.
Orders are typically processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a notification confirming dispatch.
2:Delivery Areas
We currently deliver to locations within South Africa. Delivery availability may vary depending on the courier service and the destination address.
If your location is outside our standard delivery areas, please contact us before placing your order to confirm delivery options.
3:Delivery Timeframes
Estimated delivery times may vary depending on the destination:
Major cities and metropolitan areas: 2–5 business days
Regional areas: 3–7 business days
Remote locations: 5–10 business days
Delivery time estimates are provided as a guideline and may be affected by courier delays, weather conditions, or other unforeseen circumstances.
4:Shipping Costs
Shipping costs are calculated at checkout based on:
Delivery location
Package size and weight
Courier service used
The final delivery fee will be displayed before you complete your purchase.
5:Order Tracking
Where available, tracking information will be provided once your order has been shipped. This allows you to monitor the progress of your delivery through the courier service.
6:Delivery Address
Customers are responsible for providing accurate delivery information when placing an order.
We cannot be held responsible for delays or failed deliveries caused by:
Incorrect or incomplete addresses
Incorrect contact information
Unavailability of the recipient at the delivery address
Additional delivery charges may apply if a parcel must be re-delivered.
7:Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 48 hours of receiving the package.
When reporting an issue, please include:
Your order number
Photos of the damaged item or packaging
A description of the problem
We will investigate the matter and arrange a replacement, repair, or refund where appropriate.
8:Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors outside our control, including:
Courier service disruptions
Weather conditions
Public holidays
High order volumes
We appreciate your understanding should such delays occur.
9:Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Email: info@hfaa.co.za
Website: https://www.hfaa.co.za